RELIABLE 500-442 STUDY NOTES & EXAM 500-442 FLASHCARDS

Reliable 500-442 Study Notes & Exam 500-442 Flashcards

Reliable 500-442 Study Notes & Exam 500-442 Flashcards

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Cisco 500-442 exam is a challenging yet rewarding certification exam for IT professionals who work with Cisco CCE solutions. By passing the exam, you can demonstrate your expertise in administering CCE solutions and enhance your career prospects. With the right training and preparation, you can ace the exam and earn the Cisco 500-442 Certification.

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q13-Q18):

NEW QUESTION # 13
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

  • A. ICM sends a VRU Label, which prompts a command to CVP
  • B. ICM sends an Agent Label, which prompts a command to CVP.
  • C. ICM responds to the Route Request by running a Routing Script.
  • D. ICM responds to the Route Request by running an Administrative Script.

Answer: C

Explanation:
In a Cisco Contact Center Enterprise (CCE) Call Flow, when ICM receives a new Route Request from CVP, the response is B. ICM responds to the Route Request by running a Routing Script. This script contains the logic that determines how the call should be routed within the contact center, which could involve sending the call to an IVR for self-service, queueing the call for an available agent, or implementing other routing decisions based on the business rules defined in the script.References:Cisco CCE scripting and routing documentation provides insights into how ICM processes Route Requests and the role of Routing Scripts in determining call treatment and routing.


NEW QUESTION # 14
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

  • A. Security Administrator
  • B. Report Designer
  • C. Report Definition Designer
  • D. Dashboard Administrator
  • E. Security Configuration Designer

Answer: A,C


NEW QUESTION # 15
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

  • A. Deleted Objects
  • B. Dialed Numbers
  • C. Administrative Scripts
  • D. Agents
  • E. Routing Scripts

Answer: D,E


NEW QUESTION # 16
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)

  • A. configure the Administrators
  • B. configure Agent Desk Settings
  • C. configure Route teams and Skill targets
  • D. configure Skill groups and Skill targets
  • E. configure Agent Route Groups

Answer: B,D

Explanation:
To enable basic agent functionality in a Cisco Contact Center Enterprise (CCE) deployment, key configurations within the Intelligent Contact Management (ICM) component are necessary:A.Configure Skill Groups and Skill Targets:Skill groups are collections of agents with similar skills. Skill targets are specific routing points associated with skill groups. Configuring these elements is essential for directing calls to the most suitable agents based on their skills.B.Configure Agent Desk Settings:These settings define the operational parameters for agents, such as wrap-up time, maximum call handling time, and other agent-specific settings. These configurations are crucial for managing agent efficiency and ensuring quality customer service.References:Cisco CCE and ICM configuration guides provide detailed instructions on setting up these components to ensure efficient agent functionality and optimal call routing within the contact center.


NEW QUESTION # 17
Which two functionalities should a Contact Center typically be provided? (Choose two.)

  • A. Routing Protocols
  • B. Skill-Based Routing
  • C. Surveys
  • D. TCP/IP
  • E. IVR and Queuing

Answer: B,E


NEW QUESTION # 18
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